In this assignment you will analyze and model a business process from a real organization of your choice and then design improvements to it. Your submission will take the form of a report to the organization from which the process comes.
To successfully complete the assignment, you should:
Identify a business process to use as the basis for the assignment. An ideal business process is one from an organisation where you have worked or a community organisation you have been involved with. This close association is best because it means that you will have the depth of understanding of the chosen process needed to model it accurately, and understanding of the issues associated with it that could be addressed by business process improvement. Alternatively, you could interview someone else to gain knowledge about a process they are involved with. If you are unsure what process to use, please discuss it with your lecturer.
Model the process using BPMN in Microsoft Analyse the process to identify issues that could be resolved using business process redesign. Your As-Is model should provide a basis for this.
Design improvements to the process. For example, consider automating some tasks by using information technology or changing the sequence of activities or making parallel paths in the process. As part of this you must consider why the To-Be process will be an improvement compared to the As-Is process and what performance indicators could be used to measure success of the redesign.
Model the redesigned process using BPMN in Microsoft Visio
Create a report to the management of the organisation from which the process comes. Note that presentation of the report including formatting and table of contents is very important and that it should be written in professional language suitable for a manager to read.
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