Gozzby is a multinational brand with current annual sales of $12 bil (US). Izziray (president of Gozzby) is meeting with Manny (VP of Operations) to discuss the positive impact the pandemic has had the company’s sales figure. In order to grow profitability, Izziray wants Manny to come up with several ideas for their 2022 business plan. You report to Manny and you have one-week to come up with 2-3 areas that Gozzby should measure in order to gauge their growth.
What are 3-5 areas that you would recommend to Manny for the 2022 business plan and explain why? Manny wants you to create a few talking points which he can bring to Izziray.
For example, what would you recommend they to measure:
• Customer Satisfaction
•Employee Performance Appraisal Planning
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