Description
Assignment Details
Quality management is essential for companies looking to stay competitive and satisfy their customers by creating a quality-driven culture. By doing so, customers will keep returning, and the company will continue growing. However, everyone must adopt the same mindset toward quality management and work together to achieve the organizational goals.
The concept of quality management is new to your company, and it is looking for someone to help employees learn about this new concept. Based on the knowledge you have gained about quality management, you volunteered to share your knowledge of what you know about quality management.
Read this week’s assigned readings and the article below to help with completing your assignment:
A Study on Implementation of Total Quality Management in Business https://www.ijesit.com/Volume%202/Issue%203/IJESIT201303_61.pdf
Download the Unit 1 Individual Project Template to help complete your assignment.
In a 3–5-page paper, address the following to help with your company concerns:
What is quality management? Include a brief overview of the evolution of quality management.
What are the 2 views of quality? Be sure to discuss the major differences between the two views. Recommend to your company which of the two views it should adopt and why.
Who are the leading contributors to the quality management concept, and what was their contribution?
How can your company implement quality management to remain competitive and satisfy its customers?
Include a minimum of 3 references and corresponding citations in your Individual Project each week.
