Unit 23: Managing Quality in Care Environments
Student Name/ID Number
Programme
Pearson Higher National Diploma in Healthcare Practice (Healthcare Management)
Unit Number and Title
Unit 23: Managing Quality in Care Environments
Academic Year
2023/2024
Module Leader
Unit Tutors
Assignment Title
Managing Quality in Care Environments
Issue Date
Formative Submission Dates:
07/04/2024 Formative submission week 3@ 23.59 pm using formative submission link on Moodle.
28/04/2024 Formative submission week 6@ 23.59 pm using formative submission link on Moodle.
Summative Submission Date:
19/05/2024 @ 23:59 by using the Summative submission link on the Moodle
Assessor(s)
Adetokunbo Oyekanmi, Noel Maturlu, Buki Akilapa, Navroop Kaur
IV Name & Date:
Higher Nationals
Student Assessment Submission and Declaration
When submitting evidence for assessment, each student must sign a declaration confirming that the work is their own.
Student name:
Assessor name:
Issue date:
Submission date:
Submitted on:
Programme: Pearson Higher National Diploma in Healthcare Practice (Healthcare Management)
Unit: 23: Managing Quality in Care Environments
Assignment number and title: Managing Quality in Care Environments
Plagiarism
Plagiarism is a particular form of cheating. Plagiarism must be avoided at all costs and students who break the rules, however innocently, may be penalised. It is your responsibility to ensure that you understand correct referencing practices. As a university level student, you are expected to use appropriate references throughout and keep carefully detailed notes of all your sources of materials for material you have used in your work, including any material downloaded from the Internet. Please consult the relevant unit lecturer or your course tutor if you need any further advice.
GBS Academic Good Practice and Academic Misconduct: Policy and Procedure
Student declaration
I certify that the assignment submission is entirely my own work and I fully understand the consequences of plagiarism. I understand that making a false declaration is a form of malpractice.
Student signature: Date:
Submission Format
Please note: Attach a signed and dated GBS Student Declaration form. You should not insert your work within a border. The total word count for this assignment is 3500 words, you will not be penalised for going over.
This assignment consists of two activities.
Activity 1- Essay LO2 (1500 words)
This should be submitted as a word-processed essay document, which requires the use of headings, titles, and appropriate captions. You may also choose to include pictures, graphs, and charts where relevant to support your work.
Activity 2- Report (LO1, LO3 & LO4-2000 words)
You are required to produce a word-processed report for LO1, LO3 and LO4
Use a cover page, Title Page, and Contents page for the report.
The main body of the report should be a concise, formal business report.
Use at least 1.5 spacing and Times New Roman/ Arial font size 12.
Use headings, paragraphs, and subsections as appropriate.
Support the work with research, in-text citations, as well as statistics when relevant.
Provide a Conclusion, evaluation, and recommendation.
Use Appendices (if any)
Use the Harvard Referencing Style for in-text citations and reference lists.
Unit Learning Outcomes
LO1 Assess the impact legislation and policy has on measuring and monitoring quality of practice in health and social care.
LO2 Discuss the impact that improving quality has on different individuals in a care setting.
LO3 Explore quality improvement requirements in a care setting.
LO4 Plan and monitor improvements to quality.
Transferable skills and competencies developed
In this Managing Quality in Care Environments unit, students will cultivate transferable vocational skills aligned with key learning outcomes. They will gain a comprehensive understanding of healthcare legislation and policy, analysing their impact on quality assurance practices. Enhanced communication skills will enable them to convey complex concepts to diverse stakeholders effectively. Students will sharpen problem-solving abilities by addressing quality improvement challenges while acquiring planning and organisational skills to implement strategies for desired outcomes. Proficiency in data analysis will allow them to assess the effectiveness of quality improvement efforts, while collaboration and teamwork will be fostered through group projects. Leadership qualities will be nurtured through initiatives to enhance the quality of care. Ultimately, these skills empower students to excel in roles such as quality improvement specialists, healthcare managers, and policy analysts, contributing significantly to enhancing care delivery and improving outcomes in health and social care settings.
Case Study
In the context of Managing Quality in Care Environments, the story of Nurse Lucy Letby at the Countess of Chester Hospital from 2015 to 2016 is significant. Letby, a nurse in the neonatal unit, was arrested in 2018 and later re-arrested in 2019, charged with the murders of eight infants and the attempted murder of ten others. Prosecutors alleged Letby administered lethal doses of medication to the infants. Despite denying the charges, she was found guilty in November 2021 and sentenced to life imprisonment. This case underscores the importance of robust safeguarding measures, thorough background checks for healthcare professionals, and a culture of transparency and accountability in healthcare settings. It highlights the necessity of comprehensive staff training on recognising signs of abuse or neglect and implementing rigorous oversight to prevent harm to patients. This tragic event prompts reflection on enhancing quality management protocols and ensuring the safety and well-being of individuals in care environments.
Assignment activity and guidance
Activity 1- Essay
Discuss the impact that improving quality has on different individuals in a care setting. To do this, discuss the importance of promoting diversity, difference, and inclusive practices and of safeguarding different service users towards improving quality in a care setting. Also, review the practical impact on a care setting of the requirement to meet different stakeholders’ needs in working to improve the quality-of-service provision; as well as evaluating the involvement of service users, their families, staff, and the community in quality improvement measures in care settings.
Activity 2 – Report
In assessing the impact of legislation and policy on measuring and monitoring quality of practice in health and social care, you are asked to compare how different legislative and statutory requirements are considered in measuring and monitoring quality in health and social care using different theories and approaches. Critically discuss how processes for measuring, monitoring, and improving quality of practice have an influence on ways of working and assess the impact of a current set of external quality standards on systems and working practice in a care setting, over a defined period.
Explore quality improvement requirements in a care setting by carrying out a review of one aspect of working practices in own setting to accurately identify improvements that can be made to the current level of quality. You also need to discuss why the aspect selected requires improvement using a range of different sources of information and justify the aspect of improvement to working practices selected in terms of the impact on service users’ experience of the service. Furthermore, evaluate the evidence gathered towards sharing information with different stakeholders regarding the quality improvement requirements of the aspect of working practice.
Plan and monitor improvements to quality, producing a detailed plan for a relevant quality improvement initiative in one`s work setting and discussing potential or actual barriers to completing the quality improvement initiative. Additionally, implement an appropriately planned quality improvement initiative and critically review the plan, justifying necessary adaptations based on feedback or observations. Then evaluate the expected outcomes of your improvement initiative, discussing further changes or improvements that may be required.
Academic Honesty and Avoiding Academic Misconduct
Every student of GBS is expected to always act with integrity in relation to the production and presentation of their academic work. Academic integrity is central to academic and professional life and requires that students are honest and responsible in acknowledging the contributions of others in their work.
The GBS Academic Good Practice and Academic Misconduct Policy and Procedure provides definitions and examples of the types of academic misconduct; procedures followed, and penalty tariffs applied when cases of academic misconduct have been raised. Please, refer to your student`s handbook for the policy.
Plagiarism is easy to avoid by making sure you reference all the sources of material that you use in the completion of your work. Pearson has developed Guidelines on Harvard Referencing which are available in the Academic Support Area for Students on Moodle (VLE) as well as on respective unit pages. If you are concerned about referencing techniques, please contact your Unit Lecturer or Academic Support Team at academicsupport@globalbanking.ac.uk so that you may receive extra advice.
Group coursework has been designed so that the contribution of each student is identifiable but please note that inclusion of plagiarised material is still the responsibility of the whole group. All members of the group should exercise vigilance to ensure that work is properly referenced. In group- work, students have a shared responsibility for the assignment.
Learning Outcomes and Assessment Criteria
Pass
Merit
Distinction
LO1 Assess the impact legislation and policy has on measuring and monitoring quality of practice in health and social care.
D1 Critically assess the impact of a current set of external quality standards on systems and working practice in a care setting, over a defined period
P1 Compare how
M1 Critically discuss how
different legislative and
processes for measuring,
statutory requirements
monitoring and
are taken into account in
improving quality of
measuring and
practice has an impact
monitoring quality in
on ways of working in a
health and social care
care setting
using different theories
and approaches
LO2 Discuss the impact that improving quality has on different individuals in a care setting
D2 Evaluate the involvement of service users, their families, staff and the community in quality improvement measures in care settings
P2 Discuss the importance of promoting diversity, difference and inclusive practices in a care setting
P3 Discuss the importance of protecting different services users towards improving quality in a care setting
M2 Review the practical impact on a care setting of the requirement to meet different stakeholders’ needs in working to improve the quality-of-service provision
LO3 Explore quality improvement requirements in a care setting
D3 Evaluate the evidence gathered towards sharing information with different stakeholders regarding the quality improvement requirements of the aspect of working practice
P4 Carry out a review of one aspect of working practices in own setting to accurately identify improvements that can be made to the current level of quality
P5 Discuss why the aspect selected requires improvement using a range of different sources of information
M3 Justify the aspect of improvement to working practices selected in terms of the impact on service users’ experience of the service
Pass
Merit
Distinction
LO4 Plan and monitor improvements to quality
P6 Produce a detailed plan for a relevant quality improvement initiative in own work setting
P7 Discuss potential or actual barriers to completing the quality improvement initiative
M4 Implement an appropriately planned quality improvement initiative
M5 Critically review the plan, justifying necessary adaptations based on feedback or observations
D4 Evaluate the expected outcomes of own improvement initiative, discussing further changes or improvements which may be required